Goods are covered by a 2 year warranty from the date of purchase. The warranty does not cover normal wear & tear, accidental damage, malicious damage or misuse.

Within the first 6 months (except where there is evidence of misuse that should have been identified by the retailer) Tucano Urbano will replace the faulty goods if a critical part of the item has failed. See Returns Procedure below.

Within the first 6 months (except where there is evidence of misuse that should have been identified by the retailer) Tucano Urbano will repair (or, at the absolute discretion of Tucano Urbano, replace) the faulty goods if no critical part of the item has failed. See Returns Procedure below.

After the initial 6 months and within the first two years for all defects (except where there is evidence of misuse that should have been identified by the retailer) Tucano Urbano will repair (or, at the absolute discretion of Tucano Urbano, replace) the faulty goods. See Returns Procedure below.

For reasons of hygiene base layers, socks, Sharpei, Face-TU-Face, hats, caps, silk layers, collars, balaclavas under helmet garments and other such items cannot be refunded or exchanged unless they are faulty or in perfect resalable condition in unopened packaging. See Returns Procedure below.

Unwanted goods that are not faulty can be returned within 21 days from date of invoice. A handling charge of 15% is charged for unwanted returned goods if they are in perfect resalable condition in unopened packaging. See Returns Procedure below.

Goods must be inspected by the dealer upon delivery and defective or wrong delivery (not ordered) goods must be reported within 5 days and returned within 14 days from date of delivery for exchange (not refund). See Returns Procedure below.

Any goods returned must follow the Returns Procedure. Returns must be authorized by Tucano Urbano. The dealer should provide details of the item to be returned and the reasons for return to Tucano Urbano. Tucano Urbano will issue a returns authorization code (RUK) and provide the address details of the warehouse to which the goods should be dispatched. Faulty goods must be returned first with RUK reference for inspection.

Returned goods are only exchanged or credited after inspection by Tucano Urbano. Faulty goods will be replaced however, if after inspection, non faulty goods are deemed not suitable for re-sale Tucano Urbano may not provide a refund or a refund with 30% charge.